Jon Gordon
Director - Customer Engagement | MARTA Director of Customer Engagement at MARTA, where he leads initiatives to enhance rider experience and employee engagement across Atlanta’s transit system. With over two decades of experience spanning public transportation, community outreach, and the creative arts, he brings a unique perspective shaped by his upbringing on the Southside of Chicago and his early career as a professional musician and published author. Prior to joining MARTA, he held key roles at Los Angeles Metro, including Interim Senior Transportation Planner and Community Liaison Officer for Homeless Outreach and Strategic Planning. His work has consistently focused on building inclusive, responsive transit systems that reflect the needs of diverse urban communities.